Verizon backup assistant
• Verizon Cloud Backup wizard:The Verizon Cloud Backup wizard is part of the Verizon Cloud Service. It guides you through each one of the steps required for the first backup from the computer to your Verizon Cloud account.
• Run automatic backups: The Verizon Cloud Service will run in the background backing up your files silently to your Verizon Cloud account based on the first backup settings that were entered.
• The Verizon Cloud Service displays various options that allow you to change the backup folders and settings, backup now, view backup progress and backup reports, restore files to your computer, manage your Verizon Cloud accounts and more.
Open Verizon cloud Service
Click on the Verizon Cloud Service icon in the System tray (Windows) or Menu bar (MAC) to open the Verizon Cloud Service window. To close the window, click on the Verizon Cloud Service icon.
Exit Verizon Cloud Service
1. Select Exit to close the Verizon Cloud Service and remove it from the system tray.
2. Go to your applications and select the Verizon Cloud Service to re-open it.
Verizon Cloud Backup Wizard The Verizon Cloud Backup Wizard will guide you step by step how to set up automatic backups. The wizard starts the first backup and afterwards your files will be backed up automatically anytime a new change occurs and once every day.
• The Verizon Cloud Backup Wizard can be accessed anytime from the Verizon Cloud Service by selecting the Change user option and signing in.
1. Welcome to Verizon Cloud Backup Wizard
Note: You will need to have a Verizon Cloud account to back up content.
1. Click Sign in, the next screen that you will see is #2 Sign in to your Verizon Cloud account window to sign in to your account.
2. Sign in to your Verizon Cloud account
The sign in screen appears without any information the first time you run the Verizon Cloud Backup Wizard.
1. Sign in: Enter your mobile number or use your ‘My Verizon user ID’ and password. The application allows you to sign in to a Verizon Wireless, Verizon Residential or Verizon Business account.
a. If you signed in and you have a Verizon Cloud account, then the next screen that you will see is #4 Select folders to backup on Verizon Cloud.
b. If you signed in to a Verizon Wireless account but you do not have a Verizon Cloud account then the next screen that you see is #3 To create your Verizon Cloud account, choose one of the options below.
c. If you signed in to a Verizon Residential or to a Verizon Business account but you do not have a Verizon Cloud account then the next screen that you see is a Verizon web page with instructions how to crate a Verizon Cloud account.
2. Forgot user ID:
Select Forgot user ID? then select an account to open a Verizon web page with instructions how to retrieve your User ID.
3. Forgot password:
Select Forgot password? then select an account to open a Verizon web page with instructions how to create a new password
4. New user? Register for My Verizon:
Select Register for My Verizon then select an account to open a Verizon web page with instructions how to register for My Verizon.
5. Cloud account settings:
Your ‘My Verizon’ credentials and password will be used to sign you in automatically based on the selected option:
a. Automatic: The application will search for your ‘My Verizon’ credentials to try to sign you in to your Verizon Wireless account. If the credentials are not found it will then sign you in to Verizon Residential or Business account.
b. Verizon Wireless account: The application will sign you in automatically to your Verizon Wireless account.
c. Verizon Residential or Business account The application will sign you in automatically to your Verizon Residential or Business account.
3. To create your Verizon Cloud account, choose one of the options below
This screen prompts you to create a Verizon Cloud account.
1. The window displays the different Verizon Cloud account subscription plan options available by Verizon.
2. Select one of the Verizon Cloud options, agree to the Verizon Cloud terms and click Create to create a new account.
3. When done, the next screen you see is #4 Select folders to backup on Verizon Cloud.
4. Select folders to backup on Verizon Cloud
1. The system folders appear automatically: Desktop, My Pictures/Pictures, My Music/Music, My videos/Movies, My Documents/Documents.
2. Backup folder: Click on a folder. A backup folder displays with a red up arrow.
3. De-selected folder: Click on a backup folder to de-select it and to remove it from the backup. A de-selected folder displays with a ‘Not backing up’ icon with Not backing up notice.
4. Add folders: Select any folders you want to back up by clicking the Add folder to backup button and selecting the folder.
5. De-selected folders appearance: a. User added folders: De-selected ‘user added’ folders appear in the Verizon Cloud Backup wizard during the current session however the next time you launch the wizard they will not appear.
a. User added folders: De-selected ‘user added’ folders appear in the Verizon Cloud Backup wizard during the current session however the next time you launch the wizard they will not appear.
b. System folders: De-selected system folders permanently remain in the list. You have the option to select them for backup anytime.
6. The mobile number or your ‘My Verizon user ID’ appears on the top bar with the Verizon plan size information.
7. Advanced settings: Click on the Advances settings link to open the Advanced backup settings window:
a. Enable or disable backup:
Selecting the Enable backup option will back up the content in the selected folders daily to the Verizon Cloud when the Verizon Cloud service is running.
Note: The saved settings from the backup wizard will be used to automatically back up files to the Verizon Cloud anytime a new change occurs and once every day.
b. Run on startup:
Selecting this option will run the Verizon Cloud Service every time you restart the computer.
8. When ready click Start to star the backup process, the next screen you see is #5 Uploading your content to Verizon Cloud.
5. Uploading your content to Verizon Cloud
This window appears while the application backs up your content to your Verizon Cloud account. The window displays the estimated upload time, the percent complete of the current upload and progress bar. It also displays the name of the currently uploading file and the file’s progress bar.
Note: Backing up content for the first time might take a long time.
1. Hide window: Click the Hide button to hide the window and back up the content in the background.
2. Show window: When a backup is running, the Verizon Cloud Service icon on the bar icon changes and the Backup Progress line becomes active in the Verizon Cloud Service menu.
3. Backup progress: Click the Backup progress option on the Verizon Cloud Service menu to open the window.
4. Stop backup: Click the Stop backup button on this window to cancel the backup.
5. If the backup size exceeds your Verizon Cloud account capacity, then the next screen that you see is #6 Your Verizon Cloud is full!
6. When the backup is done, then the next screen that you see is #7 Backup complete.
6. Your Verizon Cloud is full!
This screen appears if the backup size exceeds your Verizon Cloud account capacity. The screen prompts you to upgrade your Verizon Cloud account.
1. Upgrade account: Click Upgrade account to go to the next Upgrade Verizon Cloud account screen to select a different subscription plan option.
2. Select one of the suggested Verizon Cloud subscription plans and click Upgrade to purchase it
3. When done, the backup will automatically start; the next screen that you will see is #5 Uploading your content to Verizon Cloud.
7. Backup complete
The window displays the total upload size and the total capacity of the Verizon Cloud account plan. The window also displays the number of pictures, music, videos and documents that were uploaded.
1. View backup details: Click View backup details to see the last backup log file with details.
2. Open Verizon Cloud: Select Open Verizon Cloud to launch the Verizon Cloud Desktop application after you exit the wizard or after the backup is complete.
3. Click OK to exit.